Frequently Asked Queries
Shipping & Delivery
1. How long will it take to receive my order?
We usually ship within 24 working hours, and delivery takes 2-7 business days depending on your location.
2. Do you offer express shipping?
Yes, all orders are shipped with express shipping.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS.
Returns & Exchanges
4. Do you accept returns?
We do not accept returns unless the product is defective or damaged upon arrival.
5. Can I exchange my t-shirt for a different size?
Yes, we allow size exchanges as long as the product is unworn, in its original packaging, and the hang tag is intact.
6. What if I receive a damaged or defective product?
Since our t-shirts are hand-detailed, minor variations are expected and not considered defects. However, if you receive a damaged item, email us at ocho@oneorchin.com within 48 hours of delivery with photos, and we’ll assist you.
Orders & Payments
7. How can I place an order?
Simply select your preferred size, add the t-shirt to your cart, and proceed to checkout. Once your payment is confirmed, we’ll start processing your order.
8. What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and wallets through our secure payment gateway.
9. Can I cancel my order?
Yes, cancellations are accepted within 6 hours of placing the order. After this period, the order will be processed and cannot be canceled.
General Questions
10. What is Orchin?
Orchin is a fashion brand that celebrates the unusual, the free-spirited, and the unpredictable. Our relaxed-fit t-shirts blend comfort with individuality, crafted for those who embrace the unexpected.
11. Where is Orchin based?
We are based in India and currently ship across the country.
12. How can I contact Orchin?
You can reach out to us at ocho@oneorchin.com for any queries or assistance.
Product & Sizing
13. What material are Orchin t-shirts made of?
Our t-shirts are crafted from premium 100% cotton terry fabric, ensuring durability and comfort. Each piece features hand-embroidered details, making it unique.
14. What size should I order?
Our t-shirts come in a relaxed fit. We recommend checking our size guide on the product page before placing your order. If you’re unsure, feel free to reach out to us.
15. Will the embroidery on my t-shirt last?
Yes! Each piece is hand-embroidered with precision, and with proper care, the embroidery will remain intact. Over time, slight changes may occur, which adds to the unique character of the piece.
Sustainability & Packaging
16. Is Orchin sustainable?
We strive to make conscious choices by incorporating eco-friendly materials and reducing waste. However, we don’t overstate sustainability claims—we believe in progress, not perfection.
17. What kind of packaging do you use?
Our packaging is designed to be minimal and eco-conscious. Plus, every Orchin hang tag comes with a seed that grows into a plant—a little reminder that something unusual can bloom from nothing.
Miscellaneous
18. Will you restock sold-out products?
Orchin believes in limited drops, so once a design sells out, it may not return. If you love a piece, grab it while you can!
19. Do you offer discounts?
We occasionally offer exclusive surprise discounts internally. To unlock your surprise discount, reach out to us at ocho@oneorchin.com or send us a DM on Instagram @oneorchin.
20. Where can I follow Orchin for updates?
Follow us on Instagram (@oneorchin) for the latest updates, drops, and behind-the-scenes content.